1. What time is check in and check out?

    Check in is any time from 14h00 onwards and check out is any time before 10h00.

  2. Do you have any age restrictions?

    Should you be travelling with children under 16 years old, you will need to book a whole dorm or private room. Please contact us in advance to help make arrangements.

  3. Can I check-in early?

    We can accommodate early arrivals, subject to availability. Check-ins between 06h00 and 12h00 will, however, incur a half-day charge.

  4. Can I check-out late?

    Late check-outs are also possible, subject to availability, up to 18h00 and will incur a half-day rate. Check-outs after 18h00 will be charge the whole-day rate.

  5. Do you provide luggage storage?

    Yes, we offer luggage storage free of charge. For guests who arrive earlier than their check-in, we will be able to
    look after your luggage until your rooms are ready. For guests who wish to leave their luggage with us after check-out, the maximum storage period is 30 days or one month. We reserve the right to dispose of any luggage or items not claimed after the maximum storage period allowed. Guests who wish to leave their luggage five days or more are required to sign a waiver.

  6. Do you provide lockers?

    We provide lockers in all rooms that can fit most full-sized luggage (within reason). You can use your own lock or purchase one at reception for R40.

  7. Are visitors allowed?

    Visitors are only allowed in the communal areas such as the lounge and courtyard. They are requested to vacate the premises by 22h00.

  8. Do you provide an airport shuttle service?

    Yes we do. The Airbus Shuttle Service costs R350 per person and it leaves the airport/hostel every hour from 04h00 to 22h00. Contact us for further details. Many guests also choose to make use of an Uber or there is also a public airport shuttle with MyCiti Bus Services for R94.

  9. Are there parking spaces?

    We have limited parking slots available and require guests to arrange parking before arrival.

  10. Can you help us book tours and activities?

    Definitely! Our reception staff would be happy to assist you in arranging these tours.

  11. Do you supply towels and bedding free of charge?

    Towels are provided in our premium and private rooms. Guests in shared rooms can rent them from reception.

  12. Do you have laundry facilities?

    We do offer a laundry service at R50 per load.

  13. Do rooms come with a private bathroom?

    All rooms are ensuite.

  14. Are there any cooking facilities?

    All rooms have a kitchen or kitchenette.

  15. Are there hair dryers?

    Yes these can be borrowed from reception.

  16. Can I bring my pet?

    Unfortunately no pets are allowed in the building.

  17. Do you offer travel adaptors?

    You can buy a travel adaptor at our reception.

  18. How do I cancel my booking?

    If you need to cancel your stay with us please refer to the cancellation policy provided with your booking for information on refunds.

  19. Do you have a bar?

    Yes – our bar is open until 23.00 every night.