Careers

Key Responsibilities:

• Be responsible for operating the CURIOCITY tour business and managing all operational elements
• Consult with clients to understand their travel needs, preferences, and budget.
• Design tailor-made travel itineraries including flights, accommodations, tours, transfers, and unique experiences.
• Maintain up-to-date knowledge of global travel trends, destinations and local experiences.
• Collaborate with travel suppliers, hotels, DMCs (Destination Management Companies), and guides to ensure seamless execution.
• Manage the booking process, including securing reservations, confirming details, and providing comprehensive travel documents.
• Provide end-to-end concierge-level support before, during, and after travel.
• Handle changes, special requests, and emergencies with professionalism and efficiency.
• Foster long-term relationships with clients through attentive service and follow-ups.
• Use CRM and itinerary-building software to manage client profiles and bookings.
• Work with the team to build web pages and online advertisements for the various tours
• List the various tours on the appropriate online listing sites such as Get Your Guide and Viator etc
• Role out tour advertising and commission structure at the other CURIOCITY affiliated sites in Cape Town
• Report daily, weekly and monthly on performance
• Work with the CEO to change the products offers, removing unpopular tours, promoting very popular tours and adding new tours where applicable
• Secure additional team members to fulfil seasonal demand
• Secure additional vehicles to fulfil seasonal demand
• Monitor and respond to reviews received for yours on all platforms
• Work with the CEO and Finance team to set monthly revenue targets and cost expectations
• Monitor monthly profit and loss against budget for the Cape Town experiences business, ensuring that the results are in line with expectations, make changes where necessary to ensure that the business moves in the required direction

Qualifications & Experience:

• Proven experience as a travel consultant, designer, or luxury concierge agent.
• Strong knowledge of global destinations, luxury travel products, and cultural nuances.
• Proficient in itinerary-building platforms and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Highly organized, creative, and solutions-oriented.
• Able to multitask in a fast-paced environment and meet deadlines.
• Passionate about travel and customer service excellence.
• Strong negotiation and vendor management skills.Sales-driven mindset with attention to personalization.

Job Title: Central Reservation Agent

City: Cape Town

Job type: Full Time position

Role Overview:
As a Central Reservation Agent for CURIOCITY, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer experience.

Responsibilities:

Reservation Management:

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Process reservations accurately and promptly following company policies and procedures.
• Maintain up-to-date knowledge of room availability, rates, and promotional offers across all hostel locations.
• Handle group bookings and group itineraries, confirming the activity with the suppliers and ensuring a smooth experience.

Customer Service:

• Provide excellent customer service to guests by addressing inquiries, resolving issues, and assisting with special requests.
• Communicate effectively with guests to confirm reservations, provide booking confirmations, and offer assistance with travel arrangements.

Sales and Revenue Optimization:

• Upsell additional services, amenities, and room upgrades to maximize revenue and enhance the guest experience.
• Monitor booking trends and implement strategies to optimize room occupancy and revenue generation.
• Offering experiences when applicable.

Collaboration and Coordination:

• Liaise with hostel managers and front desk staff to ensure accurate reservation information and efficient guest check-in processes.
• Coordinate with housekeeping and maintenance teams to manage room inventory and ensure rooms are ready for guest arrivals.

Data Management and Reporting:

• Maintain accurate records of reservations, guest information, and payment details in the reservation system.
• Generate reports on reservation statistics, occupancy rates, and revenue performance for management review and decision-making.

Quality Assurance:

• Conduct regular audits of reservation data to identify discrepancies and ensure data integrity.
• Monitor guest feedback and satisfaction scores to identify areas for improvement and implement corrective actions as needed.

Qualifications:

• Previous experience in reservations, customer service, or hospitality industry preferred.
• Excellent communication skills, both verbal and written, with fluency in English. Proficiency in additional languages is a plus.
• Strong attention to detail and accuracy in processing reservations and managing guest information.
• Ability to multitask and work efficiently in a fast-paced environment, prioritizing tasks to meet deadlines and customer needs.
• Familiarity with reservation systems and computer applications, including MS Office Suite and property management systems (PMS).
• Positive attitude, teamwork mentality, and commitment to delivering outstanding service to guests.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required in a 24/7 operation.

Additional Information:

This role offers opportunities for career advancement within CURIOCITY, with potential for cross-training in other areas of operations such as front desk management or revenue management. We offer competitive compensation, training programs, and employee benefits to support your professional development and success in the role. Join our dynamic team and be part of creating memorable experiences for travelers visiting South Africa!