WE ARE ALWAYS CURIOUSLY LOOKING FOR GREAT PEOPLE TO BECOME PART OF OUR A TEAM

If you’re as passionate about sharing the story of your city with travellers as we are, you could be the perfect addition to the CURIOCITY crew.

Our ideal team member is a motivated and energetic individual with next-level people skills. Working at CURIOCITY you’re not just an employee, you’re an ambassador for your city to the thousands of global travellers we’re proud to host.

We currently have locations in Joburg, The Cradle of Human Kind & Cape Town. Get in touch to find out more about any positions available – we’d love to hear from you.

PADDING 20PX/18PX/16PX

CURRENT VACANCIES

DEVELOPMENT MANAGER

Who we are
CURIOCITY is a network of African design hostels & hotels, sharing an authentic experience of this continent, one city at a time. We want to connect the curious traveller to what’s exciting, inspiring and real in whichever location we’re in. As an accessible, design accommodation offering we give travellers the chance to stay in spaces that are accessible and amazingly designed to.

We tend to choose key locations, giving our guests a local’s experience of a destination. And we take this commitment to our cities to heart, partnering with local businesses, designers and individuals to make every CURIOCITY experience a unique one.

CURIOCITY is for the young and not so young, the global traveller and the local visitor, for a quick stop-over and a deep dive into the city. So when you’re planning your next trip to our part of the world, book your spot at one of our locations. We’ll save a space for you at the bar.

What the role is
As a development manager you will find the best properties that can meet CURIOCITY’s requirements (target audience, in the relevant areas and can provide a CURIOCITY experience)

What will you be doing
• Lead the short-term and long-term real estate growth strategy.
• Responsible for sourcing potential deals and building pipelines.
• Build Financial models and underwrite transactions including a collection of market data and benchmarking.
• Build detailed P&Ls, materials, presentations and forms for deals that need to be approved internally and which is required for executive approval.
• Manage communication between all parties involved in a deal (brokers, landlords, legal team, engineers, architects etc)
• Work closely and communicate clearly with executives teams with regard to the progress of deals.
• Lead transactions through different stages (from negotiations to due diligence and closing ) and follow up on various stakeholders
• Secure financing for deals (banks, funds, investors), Source locals partners and investors and build relevant materials
• Maintain relationships with owners and investors

What you need for the role
• 3-5 years of experience in professional services (consulting, investment banking, or project management) and/or real estate (acquisitions, real estate analysis, real estate research, underwriting, or corporate real estate)
• Deep understanding of the Investment Committee & Underwriting process for a fast-paced real estate company focused on hotels
• Highly motivated and willing to train, invest, and develop
• Must be detail-oriented and keen on digging into numbers and variances
• Resourceful and relentless: Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in ambiguous situations
• Leading communication and presentation skills, verbal and written
• Excels under pressure; ability to work both independently and cooperatively in a fast-paced environment

What can you expect
• Performance bonus
• No dress code (just look curious)
• Huge CURIOCITY experience discounts on your stay, food
• Extra country-specific benefits; we can tell you more during the application process

CAPE TOWN VACANCIES

Central Reservations CURIOCITY headquarters

Job Title: Central Reservation Agent

City: Cape Town

Full Time position

Job Description:

Role Overview:

As a Central Reservation Agent for CURIOCITY, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer experience.

Responsibilities:

Reservation Management:

  • Handle incoming reservation inquiries via phone, email, and online booking platforms.
  • Process reservations accurately and promptly following company policies and procedures.
  • Maintain up-to-date knowledge of room availability, rates, and promotional offers across all hostel locations.
  • Handle group bookings and group itineraries, confirming the activity with the suppliers and ensuring a smooth experience.

Customer Service:

  • Provide excellent customer service to guests by addressing inquiries, resolving issues, and assisting with special requests.
  • Communicate effectively with guests to confirm reservations, provide booking confirmations, and offer assistance with travel arrangements.

Sales and Revenue Optimization:

  • Upsell additional services, amenities, and room upgrades to maximize revenue and enhance the guest experience.
  • Monitor booking trends and implement strategies to optimize room occupancy and revenue generation.
  • Offering experiences when applicable.

Collaboration and Coordination:

  • Liaise with hostel managers and front desk staff to ensure accurate reservation information and efficient guest check-in processes.
  • Coordinate with housekeeping and maintenance teams to manage room inventory and ensure rooms are ready for guest arrivals.

Data Management and Reporting:

  • Maintain accurate records of reservations, guest information, and payment details in the reservation system.
  • Generate reports on reservation statistics, occupancy rates, and revenue performance for management review and decision-making.

Quality Assurance:

  • Conduct regular audits of reservation data to identify discrepancies and ensure data integrity.
  • Monitor guest feedback and satisfaction scores to identify areas for improvement and implement corrective actions as needed.

Qualifications:

  • Previous experience in reservations, customer service, or hospitality industry preferred.
  • Excellent communication skills, both verbal and written, with fluency in English. Proficiency in additional languages is a plus.
  • Strong attention to detail and accuracy in processing reservations and managing guest information.
  • Ability to multitask and work efficiently in a fast-paced environment, prioritizing tasks to meet deadlines and customer needs.
  • Familiarity with reservation systems and computer applications, including MS Office Suite and property management systems (PMS).
  • Positive attitude, teamwork mentality, and commitment to delivering outstanding service to guests.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required in a 24/7 operation.

Additional Information:

This role offers opportunities for career advancement within CURIOCITY, with potential for cross-training in other areas of operations such as front desk management or revenue management. We offer competitive compensation, training programs, and employee benefits to support your professional development and success in the role. Join our dynamic team and be part of creating memorable experiences for travelers visiting South Africa!

Hotel Group Night Auditor

Job description: Hotel Night Auditor

Job Title: Hotel Night Auditor

Location: Cape Town

Salary Type: Monthly

Start Date: March 2024

The following qualifications are required:

  • Minimum Matric or equivalent qualification
  • Computer literate and skilled in Microsoft Word and Microsoft Excel.
  • Roomraccoon PMS skilled and trained
  • Fluent in English
  • Any other language advantageous
  • Previous Night Audit or Night Manager experience is essential.
  • Excellent organizational, communication and administrative skills are essential.
  • Manager attitude, suggesting and implementing procedures, leading the teams to financial accuracy.
  • Full Front Office Experience required, including restaurant and bar cash-up and running end of day.
  • Require knowledge in guest relations, checking guests in and out, crisis management, cash handling, pit checks, auditing outstanding guest accounts, rate checks and online bookings
  • Required to be able to make bookings / reservations
  • Basic accounting knowledge
  • Honest person of sober habits
  • Good communication skills

Responsibilities

  • Respond to guest complaints, requests, and emergencies.
  • Reconcile accounts (debtors).
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts.
  • Keep accurate financial and revenue records.
  • Help prepare for forecasts and audits.
  • Summarizing each night’s operations and listing any follow-up tasks for management.
  • Processing invoices, transactions, room charges, refunds, etc
  • Responding to guests’ needs, requests, and complaints.
  • Posts room charges and taxes to guest accounts.
  • Processes guest charges vouchers and credit card vouchers.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Transfer charges and deposits to master accounts.
  • Check to see that all charges are assigned to the appropriate departments.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
  • To Verify that all charges posted from the POS Software, and PMS software had reached the correct guest folios and not missing.
  • Prints up and files reservations for the next business day.
  • Verifies all account postings and balances.
  • Verifies that room rates are correct and posts those rates to guest accounts.
  • Monitors the status of coupons, discounts, and other promotional programs.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information.
  • Prepare of End of end-of-day procedure.

Reservationist CURIOCITY

We are looking for a front desk & reservations position to Cape Town
The role is a combination of hosting and managing guest experience. A professional
who:

  • Has a passion for hospitality
  • Detail oriented
  • Is curious about the city, experiences, and culture
  • Articulate and makes conversation.

Main daily activities:

  • Reservations, requests & guests communications about their inquiries/bookings.
    (Pre-stay communication, bookings inquiries prompt response time.
  • Tours sales and bookings, providing Cape Town recommendations.
  • Rooms inspections, make sure the room is matching standards.
  • Welcome guests, check-in accordingly to room allocation and items booked are inserted on the booking/invoice correctly.
  • Daily operations reports, invoices and pre check out procedures.
  • Able to create connections with guests and increase guest satisfaction and sales
    opportunities.

What you need for the role:

  • Prior experience in hospitality
  • Excellent communication skills
  • English fluente
  • Be proficient, and experienced with working on a computer / laptop using (Mac,Office, Outlook etc)

What can you expect?

  • Competitive salary
  • Dress code according to CURIOCITY
  • Cultural events and wellness activities at our sites & across the CURIOCITY
    network

Working hours:
7am to 4pm / 2pm to 10pm – flexible to work on both shifts.
5 days a week (including weekends and holidays).

Tour Guide CURIOCITY Cape Town

Job Title: Tour Guide

Company: CURIOCITY

Location: Cape Town, South Africa

Job Description:

Role Overview:

As a Tour Guide at CURIOCITY in Cape Town, you will be responsible for leading engaging and informative tours that showcase the rich cultural heritage, natural beauty, and vibrant atmosphere of the city. You will provide exceptional customer service, connecting the Curious citizens to locals, sharing captivating stories, and creating memorable experiences for our guests, ensuring they leave with a deeper understanding and appreciation of Cape Town’s unique charm.

Responsibilities:

Tour Planning and Execution:

  • Design and develop comprehensive tour itineraries that highlight key attractions, landmarks, and hidden gems in Cape Town, tailored to the interests and preferences of different guest demographics.
  • Lead guided tours on foot, by bicycle, or using other modes of transportation, providing insightful commentary, historical context, and engaging storytelling throughout the experience.

Customer Engagement:

  • Welcome guests warmly and establish rapport with them, creating a friendly and inclusive atmosphere for the duration of the tour.
  • Foster interactive dialogue with guests, encouraging questions, discussions, and participation in activities to enhance their overall experience and enjoyment.

Knowledge and Expertise:

  • Possess in-depth knowledge of Cape Town’s history, culture, geography, and attractions, including significant landmarks, neighborhoods, and cultural institutions.
  • Stay informed about current events, local festivals, and cultural happenings to incorporate timely and relevant content into tour narratives.

Safety and Logistics:

  • Ensure the safety and well-being of guests at all times during the tour, adhering to safety protocols, traffic regulations, and best practices for group management.
  • Manage logistical aspects of tours, including coordinating transportation, securing permits for access to certain sites, and handling any unforeseen challenges or changes to the itinerary.

Customer Satisfaction:

  • Solicit feedback from guests to assess their satisfaction with the tour experience and identify opportunities for improvement.
  • Address guest concerns or inquiries promptly and professionally, striving to exceed their expectations and leave a positive impression.

Qualifications:

  • Tour guide qualification badge.
  • Previous experience as a tour guide or in a related customer-facing role, preferably in the tourism or hospitality industry.
  • Excellent communication skills, with the ability to convey information clearly, concisely, and engagingly to diverse audiences.
  • Passion for Cape Town and its cultural heritage, with a genuine enthusiasm for sharing local stories, traditions, and experiences with others.
  • Strong interpersonal skills, including empathy, patience, and cultural sensitivity, to connect with guests from various backgrounds and nationalities.
  • Proficiency in English, both spoken and written. Fluency in additional languages, such as Afrikaans, Xhosa, or other international languages, is advantageous.
  • Knowledge of basic first aid and emergency procedures, with a commitment to prioritizing guest safety and well-being.
  • Flexibility to work variable hours, including early mornings, evenings, weekends, and holidays, to accommodate tour schedules and guest preferences.
  • Physical fitness and stamina to lead walking tours and outdoor activities in varying weather conditions.

Additional Information:

This role offers an exciting opportunity to showcase the diversity and beauty of Cape Town while providing meaningful and enriching experiences for travelers from around the world. CURIOCITY is dedicated to promoting sustainable tourism practices and cultural exchange, fostering connections between guests and local communities. Join our team and be part of creating unforgettable memories for our guests in the vibrant city of Cape Town!

JOBURG VACANCIES

Reservationist CURIOCITY Johannesburg (2 positions)

We are looking for a front desk & reservations position for Joburg, Maboneng.

The role is a combination of hosting and managing guest experience. A professional who:

  • Has a passion for hospitality
  • Detail oriented
  • Is curious about the city, experiences, and culture
  • Articulate and makes conversation.

Main daily activities

  • Reservations, requests & guests communications about their inquiries/bookings. (Pre-stay communication, bookings inquiries prompt response time.
  • Tours sales and bookings, providing Cape Town recommendations.
  • Rooms inspections, make sure the room is matching standards.
  • Welcome guests, check-in accordingly to room allocation and items booked are inserted on the booking/invoice correctly.
  • Daily operations reports, invoices and pre check out procedures.
  • Able to create connections with guests and increase guest satisfaction and sales opportunities.

What you need for the role

  • Prior experience in hospitality
  • Excellent communication skills
  • English fluente
  • Be proficient, and experienced with working on a computer / laptop using (Mac, Office, Outlook etc)
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required in a 24/7 operation.

What can you expect?

  • Competitive salary
  • Dress code according to CURIOCITY
  • Cultural events and wellness activities at our sites & across the CURIOCITY network